@Tejas Khoday @FYERS I have signed up through your link to tradetron and subscribed the plan in June month 1000 in July 5000, and August 5000 and the refund amount still not credited to my Demat account ledger resone for written here due to no response for your support team ticket no #4285850 and even also call to support team they told refund will be credited to EOD BUT even after 2 days, no refund credited kindly do the needful form your side why ticket response delay after 7 days?
@CHOKSTOCK sir,
As per you request in the ticket we are checking with tradetron team. So it has been delayed. We are extremely sorry for that. Please give us some time we will give you postive reply on you query with in short period of time.
Please avoid support queries in this channel.
No one reply after 5 days that is why i am posting here still not resolved
@FYERS @Tejas Khoday @Yashas Khoday my token no still no resolved adter 15 days if you people dont do refund people why such scheme offer to your client. I am very much sure fyers is only for so off only they just put schem front of client for attration but they dont check whether our system is catch. Before putting your any schem kindly check first your system so client can not suffer and disappoint
@FYERS
Hi.
Even I am not getting refund. Raised ticket- 4382575
It was clearly mentioned in the offer description that it would get credited by next month 10.
@Vinaykumar V Hi Vinay, Can you Please update on my ticket number. it has been almost 20 days
@FYERS @Tejas Khoday @Vinaykumar V @Yashas Khoday
Tickit no #4285850 one month still not problems solved if u don't able to give refund to client for such scheme/ offer why published, only just for "showoff" no one give right solution and dont back refund after 3 month using your link and login to tradtron. Fusrtreted from your all offers. Pleased provide proper system to your support team so they can easily find or tracking every times one ans we checking with tradtron how many days required for checking in nowdays digital" yug" u want month and still not solutions?? Waiting for query closed in positive manners
@CHOKSTOCK sir we have cross check the details in Tradetron that your mail id saurabh_choksi@yahoo.co.in not registered with tradetron so it has been delay in conformation.
Mail id is chokshi.investment@yahoo.com that mail id registered
I have signup through above mail id and link to fyers account kindly check
Still there is no solution given by your team @Tejas Khoday @Yashas Khoday @Vinaykumar V @FYERS after more than 30 days if finding linking account and takes more than 7 days is very disgusting
Hey, I totally get it. We're working on a solution to make the 25% benefit available on TradeTron itself. They're figuring out how to make it happen. @Vinaykumar V kindly look into this.
@Umesh Ranglani It'll be nice if they can get the 25% benefit at the time of subscribing. It would be great if you make it happen. It'll prevent delays and confusion :-).
@Tejas Khoday Hope it will be make as soon as possible.
Fyers are putting any scheme or reffreal in front of client first check your infrastructure and strength of system for cross checks and then put in to your blog or websites.
Its not about 25% benefit but its all abot After many followed up by mail and call to customers support and not receiving satisfactory answer and client can frustrated .
Second point please improve query or ticket timing should be reply within every 48hrs till ticket is open and client can get confidence that my ticket is underprogess. customers satisfaction of any industry is first priority.
This are improvement point hope u can implement this. And Hope my tickit will be closing soon in positive manners.
No doubt you people are doing great things for revolutionary in trading. I have been using your API to TRDTRONE last four month not received any errors in order execution till date.
@Tejas Khoday @Umesh Ranglani ...It is very good Idea. Because this follow up and sorting things to get refund is unnecessary wasting time of all people involved. You can tie a coupon code to the referral users tradetron ID and they can use it every month to get 25 % off at the time of subscription itself. This would be quite helpful
@Tejas Khoday @FYERS I signed-up for a tradetron subscription in September, 2020 in retail plan. I haven't received my credit yet of 25%.
Could someone please look into it for me and let me know.
My Tradetron Login id:- deepak2856@gmail.com
Just and update on this. Got a refund today from Fyers Team. Thank you for the prompt response. @FYERS
No one reply stll ticket open after 3month Do FIR aginst this fraude @FYERS @Vinaykumar V
That's strange.. our team generally replies within minutes. But hey, using terms like fraud is out of context.
@CHOKSTOCK It will be painful to hear "Fraude" from the client even after being transparent in the industry.
We have launched the Tradetron to our API client on 5th June 2020 with an attractive offer of a 25% discount on subscription amount to those clients who have subscribed with our referral link. The client needs to follow the subscription process as mention in your article https://fyers.in/fyers-ties-up-with-tradetron/.
We agree that your request is pending for long period. Because of miscommunication from your end by saying that you had subscribed to tradetron from our link. This is wrong until we update your ID to our referral on 19 Nov 2020 your account is not mapped under us to get the discount on your Tradetron subscription.
Whenever we are passing any communication to our client we need to be clear about the issue.
Thus the reason your ticket is still opened.