With Increased F1 Customers, the support staff has got overloaded now. It is very difficult to get staff on phone and one has to spend so much time on the phone to get a person on the other side of the phone to speak to.
If fyersWeb can built-in some Online Chat Features via the trading chart itself the one can get questions answered online immediately and move on with his/her trading saving time, money and energy for everyone involved.
The record of each chat should be maintained online and shouldn't be allowed to be deleted by support staff. Also, support staff shouldn't close any ticket with Customer Consent of resolution at least for a week.
Hey @Vineet Verma,
We understand the issue that you have to face while reaching out to our support. For such cases where are unable to reach us via call, kindly raise a ticket at support@fyers.in. Our team will make sure to get back to you.
Chat process is not in the line currently. However, we will communicate your feedback with our team and will try to come up with it.
Besides, Customer Service is one of our highest priorities. And AAMOF, we have revamped our support to provide our clients timely resolution. You shall not be facing delays in the near future.
Thanks!