With Increased F1 Customers, the support staff has got overloaded now. It is very difficult to get staff on phone and one has to spend so much time on the phone to get a person on the other side of the phone to speak to.
If fyersWeb can built-in some Online Chat Features via the trading chart itself the one can get questions answered online immediately and move on with his/her trading saving time, money and energy for everyone involved.
The record of each chat should be maintained online and shouldn't be allowed to be deleted by support staff. Also, support staff shouldn't close any ticket with Customer Consent of resolution at least for a week.