Why doesn't alerts work in Fyers?

I was never alerted even though the alert criteria or condition was met, those alert are still active,

I am a swing trader and I screen for potential breakout stocks and set alerts for when the breakout happens but your alerts doesn't work at all, and there are no GTT orders which are very important for swing trader like me who doesn't monitor markets all day.

Here again I think you rolled out the alerts feature without testing it first, 

You need to realize that lots of opportunities could be missed because of failures of alerts.

I am in process of exiting fyers, I have few holdings which I need to sell before I completely withdraw funds.