1)Support almost doesnt exists. They address only easy to handle tickets. For other queries, they don't respond. If they respond after follow-up, their responses are mostly useless.
2) They just drive their own agenda, w/o taking into account end users or feedback.
3) Since Nov, within 3 weeks, they broke API based applications twice. They forced API users to migrate to newer changes, two times during this period.
4)They run the run show very ad-hoc manner.
5)And top of this, they have unstable platform. Atleast couple of times in a week, they have something wrong in one of the app...
List is on... Seems you are one of them. If u r genuinely interested, I've more feedback.
What are they good at?
2) when API works, it's always smooth ride.